Contact the Product Team

Report an issue via the form, Hero chatbot (bottom right), or reach out directly.

Report an Issue

Direct Contact

For direct email support, you can use:

If you are reporting an issue, we recommend using the form or speaking with Hero via the mascot button in the bottom right. Hero can guide you through the process conversationally and ensure all the right details are captured.

Escalation Contacts

Elvis Sosa

Director of Infrastructure

Leo Medina

CTO

Carlos Medina

VP of Software Engineering

💬 Hero Mascot Chatbot

Use the Hero Mascot button in the bottom right to report an issue or get basic information about system status. Hero can check current product health, answer simple status questions, and walk you through issue reporting with Slack notifications.

For complex queries or detailed analysis, please use the Dashboard and Report pages directly.